Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Customer Success Manager focused on maximizing customer success and adoption of AVEVA software technologies. Engaging with a portfolio of clients to ensure seamless integration and high satisfaction.
Responsibilities
- Manage a portfolio of customer accounts through proactive engagements
- Build and maintain strong customer relationships, becoming a trusted partner and consultant
- Understand the customer’s goals, initiatives, products, and the value that they realize from AVEVA’s software, services, and the overall relationship
- Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base
- Service customer needs in an efficient and seamless manner
- Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment
Requirements
- Strong communication and presentation skills
- Experience in effectively leading staff of different roles and levels
- Ability to travel globally to customer sites and AVEVA offices, estimated 10-20%
- Ability to work well with cross-function and geographically distributed teams
- Strong multi-tasking ability with a keen sense of prioritization
- Strong relationship management and organizational skills
- Experience with project and program management methodology and techniques
- Strong presentation skills on AVEVA core technologies, business initiatives and services
- ‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations
- Ability to think strategically, as well as tactically
- Foreign language proficiency a plus
- Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry
- Preferred 2-5 years of AEVA software products working knowledge and/or similar products
- 3+ years of experience in a Customer Success Management role a plus
- Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday Support.
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- Three paid volunteering days
- Primary and secondary parental leave
- Well-being support
- Medical, dental, vision, and 401K.
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Customer Success Manager maintaining strong relationships with HSI's small - medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.
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