Account Management Ops Analyst facilitating onboarding and maintenance of accounts at Bank of America. Providing operational support for internal business partners and external clients in the Wealth Management sector.
Responsibilities
Performs onboarding and maintenance of accounts and reviewing required account documentation.
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Reviews and approves required account documentation
Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units
Performs moderate levels of research, follow-up and resolution of more complex routine research requests
Requirements
Proven decision-making skills, and the ability to effectively manage risk.
Proven track record delivering for internal and/or external clients.
Strong organizational and teamwork skills
Results oriented; driven and ambitious.
Must be flexible with schedule (Operational hours are 8:00 AM – 6:00 PM)
Quick learner and self sufficient
Demonstrates initiative while working independently
Experience with brokerage account operations and systems 1+ year(s) of Legal Document Review (not required)
Proficient with Microsoft Office, Outlook, Word and Excel
Knowledge of Various Investment Types (stocks, bonds, mutual funds, etc.)
Experience, knowledge of or studies related to Finance or Accounting
Understanding of complex account types (i.e., Guardianship, Estate, Trust, etc.)
An understanding of technology and the ability to incorporate that understanding into process improvements
Benefits
paid time off
industry-leading benefits
resources and support to employees to make a genuine impact
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