Customer support role in insurance at Vaudoise assisting with non - life insurance requests. Interacting with brokers and clients in a team - oriented environment with emphasis on professional development.
About the role
- Inhouse Consultant for Infoma ERP providing customer assistance in financial modules. Engage with clients, analyze requests, and prepare for support escalation with a focus on continuous development.
Responsibilities
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document reports in the ticketing system
- You handle general customer inquiries and resolve them via remote diagnosis with guidance
- For more complex issues, you gather all relevant data and information and prepare them for escalation to the next support level
- You regularly use our training, development and certification programs to continuously advance your skills
Requirements
- You have vocational training or a degree in business administration, public administration, or tax, or equivalent practical experience
- You possess excellent communication skills and enjoy contributing as a team player
- You present yourself in a customer-oriented and friendly manner and have a strong service mindset
- You demonstrate attention to detail, commitment and a willingness to learn
Benefits
- Performance bonuses and employment covered by a collective bargaining agreement in a secure, stable and growing industry
- Participation in the company stock program, including subsidized free shares and support for the company pension scheme
- Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option for mobile working
- Shopping discounts with more than 700 well-known providers
- State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free beverages and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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