Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
AC
Hybrid Customer Success Manager – Mid Market
Posted 3 weeks ago
About the role
- Customer Success Manager focusing on Mid-Market clients driving business value. Building customer relationships and leading initiatives for growth and retention.
Responsibilities
- Manage a portfolio of Mid-Market customers
- Consult with executive-level stakeholders
- Drive renewals and mitigate churn
- Collaborate cross-functionally on customer initiatives
- Conduct regular Business Reviews and trainings
Requirements
- 3+ years of experience in customer-facing roles
- Experience in operational environments
- Relationship building and managing skills
- Ability to think strategically and tactically
- Willingness to travel for customer engagements
Benefits
- Stock options
- Full range of medical benefits
- Financial benefits
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