Partner Account Manager managing partnerships at ArcSite, a mobile sketching and estimating solution company. Focused on optimizing partner performance and driving revenue growth across various partnerships.
Responsibilities
Manage ongoing relationships with partner book of business, ensuring strong engagement, satisfaction, and alignment with ArcSite’s goals.
Support the Director of Partnerships in executing partnership strategies, onboarding new partners, and expanding existing relationships.
Serve as the primary point of contact for partners, helping them navigate ArcSite’s product, resources, and program benefits.
Collaborate with Marketing to coordinate co-marketing campaigns, webinars, enablement materials, and joint content.
Work with the Product team to surface partner feedback and participate in integration improvement discussions.
Monitor partner performance, track key KPIs, and deliver regular reporting to internal stakeholders.
Assist with contract renewals, partner agreements, and documentation as needed.
Identify opportunities to deepen partner engagement, drive revenue, and improve partner program tools, processes, and enablement.
Attend virtual and occasional in-person partner meetings, events, or trainings as required.
Requirements
3-5+ years of experience in partnerships, channel account management, customer success, sales, or a related client-facing role-SaaS experience strongly preferred.
Strong relationship-building and communication skills; able to influence without authority.
Highly organized with the ability to manage multiple partner accounts and priorities simultaneously.
Comfort learning and explaining software products; technical aptitude is a plus.
Experience with CRM systems (HubSpot, Salesforce, etc.) and partner management tools is helpful.
A proactive, collaborative mindset with a willingness to take initiative, solve problems creatively, and continuously improve processes.
Self-motivated and comfortable working in a remote-first environment.
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