HR Operations & Governance Lead responsible for HR process quality and compliance at Azqore in Switzerland. Driving operations and supporting international HR teams in an evolving environment.
About the role
- Provide end-to-end HR support for Sales, Marketing and Customer Success areas, including recruitment, performance management, and employee development. Act as liaison between Central HR and business areas to drive engagement, metrics, and HR processes.
Responsibilities
- Recruitment and Selection: Manage job postings, candidate sourcing and attraction, screening, interviews, and administration of behavioral and technical assessments within your area of responsibility.
- Manage internal selection processes within your assigned areas, ensuring a positive candidate experience and properly managing participants’ expectations. Monitor all stages of attraction and selection and ensure detailed, high-quality feedback is provided to unsuccessful candidates.
- Create and continuously update Job Descriptions, tracking changes and profile realignments within your areas of responsibility.
- Oversee all stages involved in the selection of new employees.
- Ensure a positive candidate experience throughout the selection process, from application or outreach to closure via offer or rejection feedback.
- Performance Management: Lead performance review processes, calibration sessions, and individual development plans in partnership with your areas.
- Employee Engagement and Climate: Monitor organizational climate within your areas through surveys, one-on-ones, and conversations with leaders, and design intervention strategies when needed.
- Metrics Management: Track results and OKRs for the areas within your scope, align regularly with leadership, and develop strategies to improve performance when necessary.
- Onboarding of New Hires: Ensure the creation and upkeep of onboarding materials and notes within your area of responsibility.
- Training and Development: Map and monitor training needs for supported areas and propose solutions to address specific demands, aligned with complementary teams.
- Offboarding: Identify potential upcoming departures with area managers and ensure compliance with the offboarding process.
- Leadership Support: Maintain ongoing communication with leaders in your area, cultivate trust-based relationships, and support the development of business strategies in each area.
- HR Administration: Act as the bridge between Central HR and your areas for processes such as medical certificates and leaves, vacations, termination procedures, probation evaluations, and compensatory time-bank adjustments.
Requirements
- Proven experience recruiting for Sales, Marketing, and Customer Success roles.
- Bachelor’s degree completed or in progress in Psychology, Human Resources Management, Business Administration, or a related field.
- Proficiency with computers and HR/management systems.
- Enjoys challenges and is motivated to overcome them daily.
- Strong verbal and written communication skills.
- Familiarity with HR products, tools, and practices.
- Passionate about people and results.
Benefits
- Bradesco Health Plan fully paid by the company.
- Dental plan.
- Swile Meal Voucher.
- Life insurance.
- TotalPass.
- Discount for psychotherapy through a partnership with Vittude.
- 20-day paternity leave.
- Company-provided equipment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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