Business Support Analyst role providing data analytics services for Corporate Communications at USAA. Involves executing analysis and reporting to support business operations and initiatives.
About the role
- Technical Support Analyst providing efficient customer service and creating reports while working in a hybrid format. The role is focused on environmental solutions to meet company goals.
Responsibilities
- Provide technical support to clients, offering consultative assistance and resolving requests promptly.
- Prepare operational and performance reports, providing visibility to management and to internal and external clients, ensuring efficiency, quality, and alignment with department goals.
- Monitor processes and productivity of the GED — Electronic Document Management area.
- Perform analysis, control, and issuance of documents.
- Provide customer/user support for the services offered by the department.
- Create and maintain spreadsheets according to guidance and collected data.
- Contribute to updating the area's work instructions.
Requirements
- Completed higher education, preferably in Environmental Management, Biology, Environmental Engineering, Chemical Engineering, Occupational Safety Engineering, or Quality.
- Experience in customer service, sales, quality assurance, or related areas.
- Familiarity with standards and procedures related to IT products and services.
- Proficiency with Microsoft Office, especially Excel.
- Knowledge of Power BI is a plus.
- Experience with ESG projects and/or Governance and Compliance is desirable.
- Intermediate to advanced English or Spanish (desirable, as Ambipar serves clients in 41 countries).
Benefits
- Hybrid working arrangement: on-site presence required 3 days per week (at our office in Nova Odessa, SP).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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