Hybrid Account Manager

at Allstar Business Solutions

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Meriden, United Kingdom

About the role

• Account Manager at Corpay driving revenue growth for r2c Online in the UK. Engage with customers, manage key accounts, and promote software solutions for industry needs.

Responsibilities

• Own customer relationships with key stakeholders for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all communications both virtually and in-person.
• To take a consultative approach with customers that aims to uncover explicit needs of the business and work through solutions using our software.
• Increase customer awareness of the r2c Online product portfolio to discover cross-sell and up-sell opportunities, taking ownership of growth.
• Consistent achievement of monthly sales & revenue targets through managing your sales pipeline.
• Identify and map out new business / referral opportunities.
• Ongoing excellent understanding of all products and services.
• Maintain an understanding of product updates and new offerings to be able to articulate those improvements and changes to customers.
• Accurately record all contact and conversations with customers in CRM.
• Work collaboratively with key stakeholders across the business, including product, finance, marketing, and operations.
• Collate and report on customer feedback to provide awareness and advocacy of customer needs internally.
• Stay informed about industry trends, competitor activities, and market conditions.
• Promote r2c Online in person at industry events and networking opportunities.
• Proactively identifying risk within your accounts and discuss solutions to mitigate issues before they impact customer satisfaction.
• Create and executing customer retention strategies.

Requirements

• Ideally you will have previous Account Management success managing multiple complex accounts
• Excellent communication and interpersonal skills
• Strong persuasive and negotiation abilities
• Ability to build rapport and establish long-term relationships with customers
• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets
• Proficient in using CRM software and other sales tools
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• High level of resilience and ability to handle rejection
• Flexibility to work in a fast-paced and dynamic environment.

Benefits

• Uncapped OTE
• 4 X Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday plus stats (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to LinkedIn learning