Client Relationship Manager managing significant client relationships in the energy sector at Allens. Leading client strategy development and enhancing client experience in a hybrid work environment.
About the role
- Senior Account Manager joining Client Services team to support complex, multi-channel digital projects. Collaborating with stakeholders and ensuring quality standards in a fast-paced environment.
Responsibilities
- Project Management: Lead projects from briefing through delivery, managing timelines, tasks, and coordination across internal teams (Analytics, CRO, SEO, etc.)
- Client Liaison: Act as a key contact for HQ and market stakeholders, ensuring alignment, clarity, and smooth communication on strategic priorities
- Internal Coordination: Partner with cross-functional teams to brief, track, and deliver assets and activations, ensuring efficient handovers and clear documentation
- Multi-Market Support: Bridge the gap between global and local markets, supporting rollouts and tailoring activity to regional needs
- Meeting & Reporting: Lead and support meetings with internal and external stakeholders; ensure agendas, follow-ups, and reporting are delivered to a high standard
- Quality Control: Maintain quality and brand standards across all deliverables, escalating issues and risks proactively
- Performance Tracking: Contribute to reporting, performance analysis, and wrap-up presentations with strategy and analytics teams
Requirements
- 4–6 years of experience in client service or project/account management (ideally within a digital or integrated marketing agency)
- Strong organizational and time management skills; proven ability to manage multiple workstreams in a fast-paced, deadline-driven environment
- Excellent interpersonal skills and stakeholder management capabilities, including experience engaging with senior clients
- Experience working in multi-market or matrixed environments is highly valued
- Proactive mindset with a problem-solving attitude and strong attention to detail
- Fluent in English (written and spoken); additional languages are an advantage
- Familiarity with CRM, eCommerce, loyalty, SEO, or other digital marketing domains is an asset
Benefits
- Equal Opportunities
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