Customer Onboarding Specialist assisting new customers in using Apple products and guiding them through initial onboarding engagements. Requires customer facing experience and collaboration with various internal teams.
About the role
- Onboarding Specialist guiding new smartphone sales representatives through their onboarding at Walmart. Collaborating with managers and trainers to ensure training is completed efficiently.
Responsibilities
- Guide new hires through the 5-step onboarding process from start to finish.
- Assist employees in completing two required online training assignments.
- Set up and provide support for new hire email accounts and system logins.
- Ensure new hires have access to and understand how to use payroll systems.
- Maintain clear, professional communication with new hires and managers via email and virtual meetings.
- Track progress in onboarding spreadsheets and reports, ensuring accuracy and timeliness.
- Follow established processes and meet reasonable deadlines for each step of onboarding.
- Adapt to possible time zone assignments, which may influence working hours.
Requirements
- High school diploma or equivalent required; additional education a plus.
- Prior experience in onboarding, HR support, training, or administrative roles preferred.
- Strong organizational skills with the ability to manage multiple onboarding tasks at once.
- Proficiency in using spreadsheets (Excel or Google Sheets).
- Professional written and verbal communication skills.
- Ability to work independently and follow structured processes.
- Tech-savvy and comfortable with remote work tools.
Benefits
- This is a hybrid position, and all necessary equipment will be provided by the company.
- Opportunity to play a key role in helping new employees succeed.
- Supportive team environment with room for growth.
- Paid training provided.
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