Bigblue is the fulfillment solution for customer-centric brands.Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales 🛍️In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back 💪

Bigblue

Browse and apply for open jobs at Bigblue.

account-executive

• Manage the French Account Executive Team: Lead the French sales team, set ambitious targets, and coach each member to achieve excellence.
• Jump on complex deals: Step in on strategic negotiations with key prospects, identify levers to unblock situations, and help close high-impact deals.
• Report to the VP Sales and the founders: Structure and analyze sales performance, prepare strategic reviews, and contribute to executive decision-making.
• Build French Sales Strategy: Define and execute a comprehensive sales strategy for the French market, covering:
• Market targets: Identify and prioritize high-potential market segments and customer profiles to drive growth.
• Pricing strategy: Develop and implement competitive pricing models tailored to the French market, ensuring alignment with business objectives and customer value.
• Targets setting: Establish clear, data-driven sales targets (revenue, deal size, conversion rates) and ensure team alignment.
• Partnerships Strategy: Build and nurture strategic partnerships to expand reach and accelerate sales cycles.
• Deal Allocation: Optimize deal distribution across the team based on account size, complexity, and strategic importance.
• Coach International AEs (UK, Spain, Germany): Support sales teams abroad, share best practices, and foster collaboration across markets.

Lead Account Executive

Lead Account Executive steering the French sales team for Bigblue's e-commerce logistics. Drive commercial growth and operational excellence in a fast-paced environment.

research-engineer

• Develop and maintain efficient, robust algorithms that significantly improve our warehouse operations.
• Identify optimization opportunities across our WMS algorithms.
• Align with stakeholders on operational feasibility and discuss trade-offs.
• Collect feedback, measure performance, and iterate based on real-world results.

Research Engineer

Research Engineer at Bigblue developing and maintaining algorithms to optimize warehouse operations. Collaborating with diverse teams for operational feasibility and impactful solutions in e-commerce logistics.

operations

• End-to-end ownership of B2B operations (EU scope)
• Own B2B operational flows across the EU, from order intake to delivery and post-delivery topics.
• Be accountable for B2B service quality, SLAs, and operational performance at EU level.
• Monitor daily operations and resolve issues proactively.
• Coordinate execution across warehouses, carriers, and external partners in multiple countries.
• Act as the escalation point for complex or high-impact B2B issues.
• Manage and develop the B2B operations team.
• Set clear objectives, priorities, and expectations.
• Support team development through regular feedback.
• Contribute to hiring, onboarding, and team planning.
• Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support.
• Translate business and merchant needs into clear operational requirements.
• Ensure alignment between operational execution and product or system changes.
• Represent B2B operations in cross-functional discussions.
• Identify operational gaps and areas for improvement at EU scale.
• Lead improvements to processes and tools.
• Work with Product and Tech teams on system evolutions impacting B2B operations.
• Document processes and best practices.
• Define and track B2B operational KPIs at EU level.
• Share performance updates and lead action plans when needed.
• Ensure follow-up and continuous improvement.

B2B Ops Manager

B2B Operations Manager overseeing EU logistics for Bigblue's e-commerce platform. Responsible for end-to-end B2B operations and team management while ensuring service quality and performance.

customer-success-manager

• Own the end-to-end customer success strategy in Spain
• Take full ownership of the merchant lifecycle: onboarding, ramp-up, steady-state operations, retention, and growth.
• Act as the senior escalation point for merchants and strategic accounts.
• Ensure a consistent, high-quality merchant experience across all touchpoints.
• Balance merchant needs with operational and financial constraints, setting clear expectations internally and externally.
• Represent the voice of Spanish merchants within Bigblue.
• Build strong, long-term partnerships with top-tier merchants.
• Personally manage and sponsor relationships with key strategic merchants.
• Act as a trusted advisor, helping merchants navigate logistics, scale efficiently, and improve their e-commerce performance.
• Drive commercial discussions around expansion, scope changes, pricing challenges, and long-term collaboration.
• Anticipate risks (churn, dissatisfaction, margin erosion) and act early.
• Lead and scale Customer teams.
• Lead and develop Account Managers, Onboarding Managers, and Customer Care teams.
• Set clear roles, ownership, objectives, and success criteria across teams.
• Coach managers and individual contributors, with a strong focus on performance, accountability, and growth.
• Build a high-trust, high-performance culture with clear standards and expectations.
• Hire, onboard, and ramp new team members as the business scales.
• Drive performance, retention & profitability through data.
• Own and track core CS KPIs: retention, churn, NPS, merchant profitability, onboarding success, ticket volumes, expansion, and upsell.
• Perform deep dives into merchant and portfolio performance to identify trends, risks, and opportunities.
• Translate data into clear priorities and actions, not just reporting.
• Partner closely with Finance and Operations to ensure healthy unit economics at merchant and portfolio level.
• Define and improve CS processes across onboarding, account management, and care.
• Implement strong operating rhythms: portfolio reviews, QBRs, escalation tracking, performance reviews.
• Ensure teams focus on high-impact merchants and issues, not just reactive support.
• Create clarity in prioritization when trade-offs arise between growth, service quality, and operational constraints.
• Work closely with Operations, Warehouses, Transport, Product, Tech, and Sales to resolve merchant issues and improve experience.
• Bring structured merchant feedback into Product and Ops roadmaps.
• Lead cross-functional initiatives to improve tools, processes, and merchant self-service.
• Own or sponsor CS-driven projects that improve scalability and experience across the merchant base.

Head of Customer Success

Head of Customers leading the merchant journey from onboarding to growth in Spain for Bigblue. Focusing on customer success and operational excellence in fast-growing e-commerce logistics.

onboarding-specialist

• Coach and advise throughout a decisive moment 🤝
• You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance.
• You share best practices with our customers and make sure they comply with our operational requirements and use our SaaS product features effectively
• You keep a close eye on our customers' first shipments and ensure that they run perfectly.
• You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e-commerce expertise
• You may occasionally go on-site to warehouses to support onboarding operations.
• Build trust to initiate long-lasting and successful relationships 🚀
• You educate customers on the specifics of the Bigblue service to unlock value.
• You are the face of Bigblue for onboarding customers in Spain.
• You adapt to each client’s unique needs, including merchants who previously managed logistics in-house.
• By putting yourself in customers’ shoes, you remove blockers and help them navigate stressful or urgent situations with calm and clarity.
• Continuously upgrade Bigblue onboarding 📈
• You champion the needs of our customers internally to consistently improve the onboarding experience.
• You track and report onboarding performance & satisfaction targets using appropriate metrics.
• You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible.

Onboarding Manager

Onboarding Manager ensuring customer satisfaction for Bigblue’s logistical operations in Spain. Managing project onboarding, customer interactions, and operational improvements in a client-facing role.

Bigblue

About the company

Open jobs

5 jobs found

Lead Account Executive

Bigblue

Research Engineer

Bigblue

B2B Ops Manager

Bigblue

Head of Customer Success

Bigblue

Onboarding Manager

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