Hybrid Customer Onboarding Coordinator

at Kolmeo

• Job title: Customer Onboarding Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Customer Onboarding Coordinator at Kolmeo facilitating onboarding of new clients to the property management software. Collaborating with the customer support team to enhance user experience and satisfaction.

Responsibilities

• Run onboarding and implementation of our new customers
• Keep projects on track by capturing meeting notes, sending updates, and following up on next steps/action items
• Ensure there's lots of timely communication so our customers feel super supported with their onboarding
• Set up customer accounts, software environments, templates, and configurations to meet each specific customers needs
• Keep detailed onboarding records and documentation, and track and report on onboarding progress
• Assist the delivery of customer training sessions and keeping our Knowledge Base documentation up-to-date
• Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would turn good into great!

Requirements

• Have experience in, or exposure to, property management or real estate (residential rentals)
• Are highly organised and detail-obsessed (the kind of person who actually reads the fine print!)
• Have excellent communication skills - written, verbal, and everything in between
• Are self-aware and adaptable – comfortable working with a variety of personality types
• Are quick to learn new systems, adaptable to change, and calm under pressure
• Are a team player approach with a customer-first mindset.
• Jump to the top of the list if you also have ("nice-to-have's"/non-essentials): Experience with property management software or in customer-centric roles.

Benefits

• Flexible work - manage your energy, not your hours
• Quarterly Recharge Days + Birthday Leave - who doesn't love an extra paid week of leave?
• Learning ecosystem - get access to Kolmeo's L&D program, with access to paid L&D platforms
• Fun matters - team events, in-person and digital social gatherings and offsites
• Support when you need it - confidential EAP for personal and work matters