Onboarding Specialist ensuring successful software implementation for new customers at OneQrew. Facilitating trainings and workshops while collaborating with sales and support teams.
About the role
- Onboarding Specialist managing dealer and partner engagement. Collaborating with teams to support account strategies and enhance customer satisfaction at RouteOne.
Responsibilities
- Lead the Dealer Onboarding Experience
- Collaborate with internal support personnel, sales teams, and RouteOne Integrated Partners
- Identify and report on dealer conversion opportunities
- Develop launch reports, track and monitor activities, and escalate blockers or delays to dealer sales teams and Integrated Partners.
Requirements
- Bachelor’s degree or equivalent experience preferred
- 0-2 years of experience preferred
- Salesforce and Jira experience preferred but not required
- Basic knowledge of dealership systems and new digital retail technologies, credit processes, and B2C eCommerce solutions
- General understanding of auto dealer and finance source processes and relationships.
- Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, Teams, and Visio.
Benefits
- Develop and maintain exceptional customer satisfaction
- Support the Partner Onboarding Experience
- Work closely with cross-functional teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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