Onboarding Coordinator role to manage new employee integration at Essen Health Care. Overseeing onboarding tasks and ensuring compliance in a hybrid work environment.
About the role
- Onboarding Manager guiding new clients in effective use of Legal Tech platform. Collaborating with product teams and providing personalized training for customer success.
Responsibilities
- You guide our new clients through a first-class onboarding — from setup to optimal use.
- You ensure they get maximum value from JUPUS — through tailored training sessions, regular check-ins and personal support.
- You assist clients in connecting our platform with their existing law firm software.
- If a connection fails, you check basic settings (e.g., API keys, access permissions) and act as a technical filter.
- You work closely with the product team and our support team to feed customer feedback directly into product development.
- You question existing processes and continuously improve them — your input counts!
Requirements
- Agility & drive to shape: You want to actively influence and transform a changing industry.
- Experience in Onboarding / Customer Success: You have at least 2 years in a similar role.
- Strong technical affinity: You don't need to be able to code, but you are comfortable with technical issues.
- Startup mentality: You enjoy a dynamic environment, take on new challenges and want to make a real impact.
- Customer focus: You understand that our success depends on the success of our clients.
- Initiative & willingness to learn: You continuously develop yourself and contribute your own ideas.
- Problem-solver mentality: When something doesn't work, you systematically try different solutions instead of giving up.
- Passion for Legal Tech: Interest in new technologies and digital solutions is a must.
- Strong communication skills: Fluent German and good English to effectively support our clients.
Benefits
- Grow with us: We offer numerous opportunities for development and the chance to help rethink one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated, collegial team where everyone supports one another.
- Flexibility: Remote work and flexible working hours are part of our culture.
- Modern equipment: A current MacBook will be provided.
- Stay fit: We cover your Urban Sports Club membership!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Director of Customer Onboarding and Learning Enablement overseeing onboarding strategies and global training initiatives. Responsible for effective customer journey management and product adoption in AECO sectors.
Client Onboarding Specialist managing the onboarding of clients and ensuring compliance with regulatory standards at TP ICAP. Collaborating with client - facing teams to facilitate KYC and AML processes while providing high - quality client support.
Onboarding Manager focused on delivering exceptional experiences for new hires. Collaborating across teams to ensure a seamless onboarding journey that reflects company values and culture.
Onboarding Manager guiding customers and partners in their adoption of the Rossum platform. Key responsibilities include training stakeholders and customizing product setups for workflows.
Customer Onboarding Specialist configuring software solutions and guiding hotel companies through implementation. Collaborating with teams to enhance customer experience and ensuring technical support during projects.
Client Onboarding Manager responsible for the technical onboarding journey from Sales handover to go - live. Collaborating with clients and internal teams at Your Bourse to ensure smooth launches.
Customer Onboarding Analyst conducting training sessions for clients on the platform functionalities in São Paulo, ensuring understanding and successful implementation of services.
Client Onboarding Specialist at Talos managing technical onboarding for institutional clients and trading counterparties. Driving seamless connectivity and successful deployment of trading infrastructure.
Client Onboarding Specialist managing client onboarding and technical integrations for institutional clients. Working at Talos, a company providing trading technology for digital asset markets.