Hybrid Onboarding Manager

at Bigblue

• Job title: Onboarding Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Madrid, Spain

About the role

• Onboarding Manager ensuring customer satisfaction for Bigblue’s logistical operations in Spain. Managing project onboarding, customer interactions, and operational improvements in a client-facing role.

Responsibilities

• Coach and advise throughout a decisive moment 🤝
• You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance.
• You share best practices with our customers and make sure they comply with our operational requirements and use our SaaS product features effectively
• You keep a close eye on our customers' first shipments and ensure that they run perfectly.
• You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e-commerce expertise
• You may occasionally go on-site to warehouses to support onboarding operations.
• Build trust to initiate long-lasting and successful relationships 🚀
• You educate customers on the specifics of the Bigblue service to unlock value.
• You are the face of Bigblue for onboarding customers in Spain.
• You adapt to each client’s unique needs, including merchants who previously managed logistics in-house.
• By putting yourself in customers’ shoes, you remove blockers and help them navigate stressful or urgent situations with calm and clarity.
• Continuously upgrade Bigblue onboarding 📈
• You champion the needs of our customers internally to consistently improve the onboarding experience.
• You track and report onboarding performance & satisfaction targets using appropriate metrics.
• You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible.

Requirements

• **3+ years of experience in a client-facing role** (CS, onboarding, operations, consulting, etc.)
• Strong organizational and project management skills
• Fluent in 🇪🇸 and 🇬🇧
• Analytical mindset
• Strong emotional resilience and ability to handle high-pressure client situations
• Customer ultra-centricity
• Quick learner — you are able to assimilate huge amounts of information quickly.

Benefits

• 💼 **High impact role:** Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• 💙 **Founders-led company** with an innovative, caring culture.
• 🚀 **Fast-growing scale-up:** Join a well-funded, early-stage company where your work will have immediate and visible results.
• 🌍 **International environment:** Work across Paris, Madrid, London, and our European warehouse network.
• 🍱 Meals: 110€ per month directly loaded onto your Alan card.
• 🧘‍♀️ Transportation: 15€ per month to support your commute.
• 🩺 Health insurance: Alan Insurance.