Inbound sales / Onboarding specialist guiding customer onboarding at Amnis, a fintech company reshaping international transaction banking for SMEs.
Responsibilities
Act as the first point of contact for inbound leads, combining consultative sales with hands-on customer onboarding
Guide prospects and customers from a technical and product perspective, help them successfully onboard and set up the platform, and proactively identify upselling opportunities based on customer needs
Handle inbound sales inquiries from German-speaking prospects (potentially also French) and guide them through the product from a technical and business perspective
Support customers during the entire onboarding and setup process, ensuring a smooth and successful start with amnis
Understand customer needs and pains and match suitable amnis solutions, including FX, payments, cards, and additional services
Convince and upsell customers through value-based product pitching during onboarding and ongoing usage
Collaborate closely with sales, operations, compliance, and product teams
Contribute to internal improvements to continuously enhance customer experience and processes
Requirements
Strong (near-native) German speaking and good English skills (company language is English). French would be a plus.
Experience or interest in sales, customer onboarding, account management, or customer support in B2B SaaS, Fintech or Payment
Affinity for consultative / solution-oriented selling
Interest in or basic knowledge of payments, FX or payment cards
Strong communication and presentation skills, with the ability to explain technical topics in a clear way
Ability to work independently and manage multiple customer interactions
Team player mentality with a hands-on attitude
Benefits
Attractive working conditions in a young, dynamic, and international team
Professional environment in a rapidly growing European Fintech scale-up with offices in Switzerland, Liechtenstein, Czech Republic, Netherlands, and Austria
This is a contractor (b2b) position
Part-time schedule possible
Development opportunities within the company
Budget for external courses, training and professional development
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