Sales Gallery Coordinator creating a warm virtual experience for guests with the Hawaii Virtual Sales team. Ensuring guest leads are assigned to Virtual Sales Executives and providing excellent service.
About the role
- Technical Sales Specialist managing software installations and customer relationships in the healthcare sector. Collaborating with teams to enhance customer experiences and optimize software usage.
Responsibilities
- Responsible for the installation activities and management of software packages and cloud solution at healthcare institutes (HCI’s) and/or the client site.
- Achieve alignment between customer needs, Abbott division requirements and external 3rd party customer service teams.
- Continuously improve the customer experience and cost efficiency by identifying process obstacles, formulating proposals for improvement and (co-) implementing improvement processes and mitigation plans.
- Bridging between sales and customer service activities; ensure customer service is continuously updated about feedback from the field enabling a loop of continuous improvement always resulting in an optimization of patient experience.
- The data management specialist is responsible for the assigned region.
- Responsible, together with account managers, for sales results and obtain targets, in the sector assigned.
- Responsible to ensure the digital ecosystem is embedded in each Healthcare Institute (hospital, private practice,…).
- Serve as a key liaison between Abbott Diabetes Care and multiple partners in electronic medical data exchange, including EMR systems and digital health solution providers.
- Interface function between HCI, 3rd party customer support organization and marketing & sales functions.
- Responsible for the installation of software packages on client site, making sure the new software matches the IT of the client.
- Analyze local (technical) challenges and translate them into actionable insights for global evaluation.
- Daily intervention on client’s site, both pro-actively as for maintenance and client support.
- Assist the client in the local software configuration and formulate structural solutions as applicable.
- Define the users and the necessary access rights, ensure full insight in software possibilities in the different locations.
- Train the users on the use of the software, cloud solutions and Abbott branded products as applicable.
- Act as the single point of contact for the users (Nurses, Doctors, IT, …) for all questions related to ADC software packages.
- Ensure optimal use of the digital ecosystem to increase patient’s acquisition and retention.
- Optimization and continuous enhancement of customer experience by: analyzing & translating available customer service data in collaboration with internal customer service team into tangible actions to the field and other functions; defining and implementing actions required for optimal use of ADC branded products by healthcare institutes and users.
Requirements
- Bachelor/ Master’s degree in a technical, commercial, IT or engineering field or equivalent by experience.
- Fluent in Dutch and English, both verbal & written
- Proficient in MS Office Suits
- Database management
- Can combine both scientific/ technical and commercial competencies
- Networking protocols & cloud solutions
- 4+ year experience with high added Value Proposal/Solutions.
- Experience in selling position in the healthcare industry is an asset.
- Experience of interacting and building relationships directly with healthcare stakeholders, decision makers at senior level (e.g. Endocrinologist).
- Experienced in strategic negotiations.
Benefits
- Not Applicable
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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