Hybrid Mortgage Sales Assistant I

at BECU

• Job title: Mortgage Sales Assistant I
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $22 - $27 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Remote, United States

About the role

• Mortgage Sales Assistant I at BECU ensuring mortgage applications move smoothly and accurately. Collaborating with Mortgage Loan Originators and internal teams to create an exceptional lending experience.

Responsibilities

• Review mortgage applications and supporting documentation to ensure completeness and quality
• Review Notices of Incomplete Application (NOIA) and approval conditions
• Order, assemble, and prepare sales and marketing materials
• Rekey loans as necessary and monitor daily reports for new mortgage applications
• Order required third-party items for loan submissions
• Track pipeline exception reporting to ensure service level agreements and regulatory requirements are consistently upheld
• Provide guidance and coaching on procedural and process-related items
• Manage Mortgage Division inboxes by reviewing, responding to, evaluating, and uploading documentation
• Partner with mortgage production team members to analyze and resolve administrative or operational challenges
• Assign online leads and mortgage applications to Mortgage Loan Originators
• Mail initial loan disclosures and decline letters within required regulatory timeframes
• Engage with title, escrow, appraisal, flood, employment verification, and insurance vendors
• Review mortgage lead management systems to ensure departmental service and quality standards are consistently achieved
• Perform additional duties as assigned

Requirements

• High School Diploma or associated Certification (GED)
• Minimum two years of advanced level clerical work experience
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO)
• One year of experience working in a Mortgage Lending environment (desired)
• Experience working with Encompass loan origination system (desired)
• Proficient math skills, with a high degree of accuracy
• Proficient organizational skills
• Proficient verbal and written skills to effectively communicate

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match