Sales Analyst role focusing on improving sales operations through data analysis and reporting for HD Supply. Requires experience in data processes and analytics using tools like Snowflake and Tableau.
About the role
- Sales Gallery Coordinator creating a warm virtual experience for guests with the Hawaii Virtual Sales team. Ensuring guest leads are assigned to Virtual Sales Executives and providing excellent service.
Responsibilities
- Confirm daily attendance for Sales Executives and Sales Leaders to support accurate tour assignments.
- Prepare and maintain the daily rotation, ensuring all tour and line rules are followed with integrity.
- Connect with guests/owners at their scheduled tour time using the approved greeting script to deliver a warm, memorable experience.
- Verify guest qualifications before assignment and guide them through all technical steps, ensuring they receive tour details, access the platform, and have a functioning camera.
- Assign and transfer guests to Sales Executives and Sales Leaders based on the established rotation.
- Participate in required skills assessments to support ongoing development and service excellence.
- Partner with Management to identify and resolve issues related to guest experience, scheduling, gifting, and tour modifications.
- Provide Sales Executives with crucial guest information to support a smooth and successful presentation.
- Accurately update systems with tour details and maintain the daily rotation with precision.
- Run gifting processes, including issuing, logging, and printing vouchers and receipts.
- Complete timely exception tour reporting and ensure all tour rules are consistently applied.
- Use system tools effectively and communicate technical challenges or solutions to support both guests and internal partners.
- Perform additional duties as assigned to support business needs and team success.
Requirements
- High School Diploma or equivalent
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Demonstrate excellent communication and interpersonal skill
- Maintain a professional appearance and demeanor
- Lead multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment
- Proficient technology skills
- BA/BS/Bachelor's Degree (advantageous)
- 1 year of customer service experience (advantageous)
- Fluency in English and Japanese (advantageous)
Benefits
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program including Paid Sick Days and Parental Leave
- Tuition reimbursement program for approved degree and certification programs
- Access to outstanding Team Member benefits, discount travel programs and much more!
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