Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- Support role in a tech startup enhancing restaurant customer service experiences. Involves user assistance, issue resolution, and team collaboration in São Paulo.
Responsibilities
- Assist with user support and logging support tickets;
- Help resolve questions about products and internal systems;
- Collaborate with the team to ensure a positive customer experience.
Requirements
- Be between 18 and 22 years old;
- Available to work 6 hours per day, Monday to Friday;
- Be enrolled in and attending school or have completed high school;
- Reside in São Paulo (SP) — required to attend Leapy's in-person course once a week;
- Willingness to learn and develop professionally;
- Good communication skills and ability to work well in a team.
Benefits
- Meal allowance (Vale Refeição)
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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