IT Support Specialist providing a single point of contact IT support service for all SEB Group employees. Resolving daily IT issues while being part of a dedicated team in SEB Technology.
About the role
- IT Help Desk Agent apprentice assisting with IT support services in a healthcare technology environment. Engaging in formal training and mentoring as part of the intensive apprenticeship program.
Responsibilities
- Be the first point of contact for IT-related issues via chat and phone support.
- Diagnose and resolve device, application, and access-related problems using great customer service and remote desktop tools.
- Guide users to resolution through AI chatbot and other self-help channels.
- Create and manage tickets in ServiceNow with complete issue context and configuration item linkage.
- Use endpoint tools and chatbot transcripts to identify recurring issues and service improvement opportunities.
Requirements
- High School diploma
- 3-5 years of experience in IT support or service desk roles in a corporate or global environment
- Familiarity with enterprise systems such as Windows, macOS, VPN, Office 365, and ServiceNow (or other ITSM platforms)
- Must be authorized to work in the United States on a full-time basis.
Benefits
- eligibility to participate in a company-sponsored 401(k)
- pension
- vacation benefits
- eligibility for medical, dental, vision and prescription drug benefits
- flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
- life insurance and death benefits
- certain time off and leave of absence benefits
- well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
Job title
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