VP, Portfolio Credit Manager managing strategic elements of credit and account management for health and wellness programs. Collaborating with leadership to drive credit strategies and risk management.
About the role
- IT Sachbearbeiter responsible for ticket management and customer support in German IT services. Working in a dynamic environment focused on technology and innovation.
Responsibilities
- You are the first point of contact for requests involving e‑forms and provide our customers with fast, competent assistance
- You document and classify tickets in the ticketing system
- You manage and administer requests in the ticketing system and its webshop
- You expertly escalate tickets to downstream support units
- You control and monitor tickets in accordance with our Service Level Agreements (SLAs)
Requirements
- You distinguish yourself through a customer-friendly, service-oriented working style
- You have a quick grasp of new information and a structured, conscientious way of working
- Excellent communication skills and a good command of expression (written and verbal) are among your key strengths
- It is an advantage if you already have some professional experience in an IT environment
- Very good German skills (C1) and good English skills (B2) in spoken and written form complete your profile
Benefits
- A secure future – a permanent employment contract
- Maximum work–life balance – remote work by arrangement, up to 100% possible
- Flexibility – work from home or at one of our DATAGROUP locations
- Top equipment – choice of technical equipment, modern offices with ergonomic workstations
- Health benefits – contributions toward workplace eyewear, bike leasing, regular vitamins and support for sports activities
- Skip the traffic – Deutschlandticket for €37
- Get off to a great start – with our personal, professional onboarding and feel‑good management
- Growth – we plan your professional development together and support you with free training opportunities
- You matter to us – various benefits, company breakfasts, celebrations and team events for enjoyment and team cohesion
- Approachable – high appreciation with short communication and decision-making paths
- In the heart of the city – office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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