Helpdesk Specialist ensuring smooth operation of users’ work environments at Nexi. Collaborating in a dynamic team to resolve technical issues efficiently.
FA
Onsite Enrollment Solutions Help Desk
Posted 3 days ago
About the role
- Enrollment Solutions Help Desk Specialist responsible for addressing inquiries regarding benefits enrollment system. Collaborating with clients in K-12 market within a high-volume call center environment.
Responsibilities
- Responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll).
- Critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment.
- Work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.
Requirements
- Must be Bilingual English/Spanish
- 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
- 2 years experience working in a call center environment.
- 2 years experience working in customer service.
- Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
- Strong customer service skills and a proven track record of handling sensitive client information.
- Must have strong knowledge and work experience using Excel, Word & Outlook.
- High school diploma required or equivalency required (GED).
- Preferred Qualifications
- 1 year experience working in financial services.
- 2 years Human Resources Information Systems knowledge.
- Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA
- Must be able to obtain and maintain security clearances and successfully complete a thorough background check.
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