Technical support analyst providing first level assistance via teams and email for users in Colombia, Argentina, and Mexico. Troubleshooting software issues and maintaining documentation for requests.
About the role
- Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
Responsibilities
- Proactively monitor, maintain, and optimize client systems using RMM tools
- Resolve complex issues involving Microsoft 365 administration, Windows Server, Azure AD, and networking
- Contribute to and occasionally lead technical projects such as Microsoft 365 migrations and server upgrades
- Provide guidance and mentorship to L1 technicians
- Maintain accurate documentation within the PSA and knowledge base
Requirements
- 3–5+ years of MSP experience in a technical support role
- Strong understanding of Microsoft 365, Azure AD/Entra, Windows Server, and networking
- Experience with RMM/PSA platforms (ConnectWise etc.)
- Hands-on experience with common MSP tools (backup, EDR, email security)
- Strong troubleshooting methodology and ability to work independently
- Excellent customer service, communication, and time management skills
- Certifications: Microsoft (AZ-900, MS-900, MD-102), CompTIA Network+ / Security+, Firewall certifications, ITIL Foundation
Benefits
- Competitive salary
- Benefits
- Ongoing training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Help Desk Analyst providing first - level support via teams and email for multiple Latin American countries at Stefanini. Troubleshooting software and hardware issues while assisting users with technical needs.
Help Desk Technician providing technical support for PCs, Macs, and other technologies for local businesses. Join a dedicated team focused on enhancing client IT environments with excellent customer service.
IT Help Desk Technician supporting iVenture clients with tech issues. Working in a hybrid role assisting small and mid - sized businesses with IT support.
IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
Part - time Accounting / Invoice Audit Specialist focusing on logistics and freight invoices at Medline. Contributing to accurate and efficient billing processes while maintaining high quality standards.
Systems Management Specialist ensuring optimal IT infrastructure for customers at Kyndryl. Handling critical troubleshooting and system performance to support innovative technology solutions.
Area Credit Manager overseeing credit management and A/R for Ferguson across multiple states. Managing relationships and collections while leading a credit team for effective results.
Credit Specialist at H.B. Fuller performing customer risk assessment and supporting collections. Collaborating with sales and reporting to Credit & Collections Team Leader to mitigate risks.
Senior Standby Letter of Credit Specialist managing complex standby letter of credit transactions for clients. Collaborating with internal teams to ensure compliance and precise handling of the LC lifecycle.