Helpdesk Analyst providing Level 1 technical support for various IT issues. Assisting users with Microsoft products and managing IT resources in a hybrid working environment.
About the role
- IT Support Specialist providing technical support for on-site POS and IT systems during events at Aramark Sports & Entertainment. Collaborating with IT Lead and ensuring high-quality IT services are delivered.
Responsibilities
- Responsible for proactive support and maintenance around POS systems and other technologies in use during events
- Communicate application issues to appropriate application owners and vendors
- Ensure the delivery of high-quality IT services to support the business
- Work cooperatively and take direction from onsite IT Lead
- Stay up to date on the latest IT trends and technologies
- Be familiar with IT audits and security assessments
- Resolve IT incidents and problems
- Represent the IT department to onsite leadership
Requirements
- Working towards or possess an associate degree in information technology, Computer Science, or a related field (preferred but not required)
- 2+ years of experience working with IT Systems, ideal candidate has experience with Point-of-Sale systems
- Experience working in a concessions/stadium environment (preferred)
- Proven ability to effectively troubleshoot IT issues
- Basic understanding of IT systems and infrastructure
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Work/life resources
- Retirement savings plans like 401(k)
- Paid days off including parental leave and disability coverage
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