Helpdesk & Support role at agex IT gmbh in Berlin assisting clients with IT issues. Responsibilities include installation and troubleshooting of workstations and various support channels.
About the role
- Technical Support Specialist role supporting French-speaking customers at DATAGROUP. Involves technical troubleshooting and ticket management for client inquiries.
Responsibilities
- Provide friendly and competent support to our French-speaking customers
- Serve as the first point of contact for issues with e-forms
- Assist with inquiries in the Service Portal
- Process tickets in the ticketing system
- Escalate and hand over tickets to downstream support teams
- Monitor tickets in accordance with Service Level Agreements
Requirements
- Strong technical support skills and proficiency in French
- Commitment to support teams and strong communication skills
- Document and classify tickets in the ticketing system
- Manage and administer inquiries in the Service Portal (Mon–Sat, between 06:00 and 19:00)
- Competently forward/escalate tickets to downstream support units
- Track and monitor tickets according to our Service Level Agreements
- Customer-friendly and service-oriented work approach
- Quick comprehension skills and a structured way of working
- Excellent communication skills and clarity of expression
- Some professional experience in an IT environment is a plus
- Very good German and English skills, both written and spoken
- Very good German (fluent) and good French — able to communicate clearly and provide competent support
Benefits
- Job security — a permanent (open-ended) employment contract
- Maximum work–life balance — remote work by agreement up to 100% possible
- Flexibility — work from home or at one of our DATAGROUP locations
- Top equipment — choice of technical equipment, modern offices with ergonomic workspaces
- Health benefits — contributions towards workplace glasses, bike leasing, regular vitamins and support for sports offerings
- Skip the traffic — Germany-wide public transport pass (Deutschlandticket) for €37
- Successful onboarding — personal and professional introduction and feel-good management
- Growth — we plan your career development together and support you with free training opportunities
- You matter to us — various benefits, company breakfasts, celebrations and team events for fun and cohesion to ensure your satisfaction
- Approachable — high appreciation as well as short communication and decision-making paths
- In the heart of the city — office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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