Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
About the role
- Onboarding & Enablement Intern supporting the Customer Success Team at wealthpilot in Munich. Engaging with customers to ensure successful application usage and assisting in customer development.
Responsibilities
- Support the Customer Success team with the structured onboarding of new customers
- Conduct phone check-ins and short Teams sessions with customers
- Proactively manage existing customers by providing assistance and analyzing usage patterns
- Work closely with Account Managers to prepare upsell opportunities
- Assist with organizing webinars, workshops and internal customer campaigns
Requirements
- Interest in FinTech, SaaS or digital customer engagement
- Structured, proactive working style and strong team spirit
- Excellent communication skills and a good sense for interacting with people
- Initial experience in customer-facing roles or project work is a plus
- Very good German language skills to support our predominantly German-speaking customers
Benefits
- Flexible working hours (approx. 15–20 hrs/week), remote work possible
- Personal mentoring, development opportunities and access to internal learning formats
- Individual benefits such as EGYM Wellpass and coverage of the Deutschland-Ticket
- Regular team events — both large and small gatherings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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