Customer Success Manager at Daloopa ensuring buy - side clients achieve impactful outcomes. Building partnerships and collaborating with a global team to enhance customer experience.
About the role
- Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.
Responsibilities
- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
- Partner with Product Support to route technical questions and product-related issues for efficient resolution.
- Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
- Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
- Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
- Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
Requirements
- Passionate about influencer marketing, creator content and social media measurement
- 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
- Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations.
- Proven success managing toward business KPIs goals and customer advocacy metrics.
- Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
- Thrives on solving problems and delivering thoughtful, customer-centric solutions.
- Builds strong, trusted relationships and acts as a strategic advisor to your customers.
- Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies.
- Balances strategic thinking with day-to-day execution and follow-through.
- Stays composed and adaptable in a fast-paced, evolving environment.
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
- Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
- Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
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