Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
About the role
- Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross-functionally to ensure customer satisfaction and account growth.
Responsibilities
- Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented
- Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts
- Actively drive expansion: Identify cross-sell and upsell opportunities through quartely business reviews. Work closely with the AE on larger or more complex upsell motions.
- Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities.
- Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition.
- Establish a strong customer cadence: Conduct Quarterly Business Reviews (QBRs) with your clients to track business performance, identify growth opportunities, and translate data into concrete, actionable recommendations.
- Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes.
- Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team.
- Shape team ways of working & mentor colleagues: Take a natural leadership role within the team - mentor junior CSMs, constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects.
Requirements
- At least 3 years of relevant work experience in Customer Success and/or Digital Marketing
- Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
- Experience managing complex enterprise accounts with high MRR and multiple stakeholders
- Strong ability to understand customer needs, proactively manage stakeholder expectations, and shape your customers' marketing strategy as a genuine Trusted Advisor
- Excellent presentation and communication skills.
- German at native level and English at C1/C2 level (written & spoken).
- Strong project management skills to coordinate complex accounts, timelines, and multiple stakeholders end-to-end
- High ownership, clear prioritization, and the ability to navigate ambiguous situations with confidence
- Proven ability to work effectively with internal teams — Sales, Product, Support, Finance and beyond — to drive issue resolution and align on customer priorities
- Experience with CS tools such as Planhat, EverAfter, or equivalent platforms is a plus
- Data-driven approach: you know your KPIs precisely and always have a clear action plan ready
- Proactive, autonomous, and efficient; comfortable working in a fast-paced, ever-changing environment
- Strong team player with a genuine coaching mindset towards junior colleagues
- Curious, growth-oriented, and an ambassador for Brevo's vision — both internally and externally
Benefits
- A place to grow, together: Join an international team in a bright, collaborative office located in a vibrant neighbourhood; Free fruits & drinks & Snacks, Pizza Wednesdays, Monthly breakfasts & many other events and fun activities
- Practical perks for everyday balance: 125 Euro monthly budget to subsidize expenses like Lunch, Internet and well-being activities; Fully paid Urban Sports Club M Membership; Subsidized BVG ticket for public transportation; Budget to support your workspace at home
- Learning, every step of the way: Language learning with Babbel app
- Flexible for life: 30 days of vacation, 2 days of remote work per week and Work from Abroad policy; Relocation package and visa sponsorship for international talents
- Wellbeing that works: Second parental leave: 1 month of fully paid leave; Company pension plan subsidized by Brevo
- A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.
Consultant(e) CRM & Marketing Automation pour VO2 Group, travaillant sur des stratégies relationnelles performantes. Expérience comptant avec Grands Comptes dans les secteurs Luxe, Retail et Cosmétique.
Vice President driving customer success initiatives for Behaviorally, a leader in digital shopper marketing. Leading accounts and strategic direction with impact in shopper insights.
Director of Customer Success at Behaviorally, guiding senior clients and managing high - value accounts. Leading strategies on shopper insights to drive growth in the packaging industry.
Senior Client Success Manager at Collinson driving client engagement and product adoption in the travel ecosystem. Collaborating across teams to optimize product strategy and client satisfaction.
Leader of Client Success overseeing a team to ensure client success in investment management solutions. Establishing strategy and executive - level relationships for client loyalty and expansion.