Hybrid Vendor Manager – Contact Center

Posted 2 months ago

Apply now

About the role

  • Vendor Manager overseeing operations and performance of outsourced vendors at Deliveroo. Ensuring financial accuracy and contributing to long-term strategy through relationship management.

Responsibilities

  • Managing day-to-day relationships with our vendors - ensuring any operational issues are resolved as quickly as possible, and keeping up-to-date on new capabilities and product improvements
  • Ensuring accurate and timely financial reconciliation - ensuring costs are correctly raised, allocated, paid and reported quickly and effectively
  • Working on projects to support our longer-term strategy - partnering with teams from across the business to achieve specific goals (e.g. procuring a new capability)
  • Responding to and resolving issues and escalations related to partner activity, or performance
  • Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
  • Hosting regular vendor meetings, which includes owning monthly/quarterly reviews
  • Exploring opportunities throughout the contract lifecycle to reduce cost, or improve outcomes
  • Developing vendor scorecards to monitor performance and owning specific improvement plans
  • Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
  • Owning projects and leading updates for the leadership team and senior stakeholders on progress
  • Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
  • Helping define targets, KPIs and goals for the team, and prioritising own goals
  • Take on the rotational Manager on Call duty, serving as First level escalation for our global operations

Requirements

  • Has 5+ years’ experience with a previous track record of operations or vendor management with outsourced third parties
  • Has experience of million-dollar contract administration and relationship management
  • Is detail-oriented and action-oriented, with experience in working in cross-functional projects
  • Takes personal accountability for the quality and accuracy of their work
  • Has a solid analytical background (e.g. Excel pivot tables and INDEX MATCH)

Benefits

  • We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

Job title

Vendor Manager – Contact Center

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job