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About the role
- Vendor Manager overseeing operations and performance of outsourced vendors at Deliveroo. Ensuring financial accuracy and contributing to long-term strategy through relationship management.
Responsibilities
- Managing day-to-day relationships with our vendors - ensuring any operational issues are resolved as quickly as possible, and keeping up-to-date on new capabilities and product improvements
- Ensuring accurate and timely financial reconciliation - ensuring costs are correctly raised, allocated, paid and reported quickly and effectively
- Working on projects to support our longer-term strategy - partnering with teams from across the business to achieve specific goals (e.g. procuring a new capability)
- Responding to and resolving issues and escalations related to partner activity, or performance
- Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
- Hosting regular vendor meetings, which includes owning monthly/quarterly reviews
- Exploring opportunities throughout the contract lifecycle to reduce cost, or improve outcomes
- Developing vendor scorecards to monitor performance and owning specific improvement plans
- Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
- Owning projects and leading updates for the leadership team and senior stakeholders on progress
- Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
- Helping define targets, KPIs and goals for the team, and prioritising own goals
- Take on the rotational Manager on Call duty, serving as First level escalation for our global operations
Requirements
- Has 5+ years’ experience with a previous track record of operations or vendor management with outsourced third parties
- Has experience of million-dollar contract administration and relationship management
- Is detail-oriented and action-oriented, with experience in working in cross-functional projects
- Takes personal accountability for the quality and accuracy of their work
- Has a solid analytical background (e.g. Excel pivot tables and INDEX MATCH)
Benefits
- We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
Job title
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Experience level
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Not specified
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Location requirements
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