Vendor Manager overseeing operations and performance of outsourced vendors at Deliveroo. Ensuring financial accuracy and contributing to long-term strategy through relationship management.
Responsibilities
Managing day-to-day relationships with our vendors - ensuring any operational issues are resolved as quickly as possible, and keeping up-to-date on new capabilities and product improvements
Ensuring accurate and timely financial reconciliation - ensuring costs are correctly raised, allocated, paid and reported quickly and effectively
Working on projects to support our longer-term strategy - partnering with teams from across the business to achieve specific goals (e.g. procuring a new capability)
Responding to and resolving issues and escalations related to partner activity, or performance
Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
Hosting regular vendor meetings, which includes owning monthly/quarterly reviews
Exploring opportunities throughout the contract lifecycle to reduce cost, or improve outcomes
Developing vendor scorecards to monitor performance and owning specific improvement plans
Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
Owning projects and leading updates for the leadership team and senior stakeholders on progress
Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
Helping define targets, KPIs and goals for the team, and prioritising own goals
Take on the rotational Manager on Call duty, serving as First level escalation for our global operations
Requirements
Has 5+ years’ experience with a previous track record of operations or vendor management with outsourced third parties
Has experience of million-dollar contract administration and relationship management
Is detail-oriented and action-oriented, with experience in working in cross-functional projects
Takes personal accountability for the quality and accuracy of their work
Has a solid analytical background (e.g. Excel pivot tables and INDEX MATCH)
Benefits
We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
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