Disability Case Manager managing client - focused disability solutions for Canada Life in fast - paced environment. Evaluating medical information and coordinating return - to - work plans.
About the role
- Customer Renewals Manager at Payscale responsible for client renewals and retention strategies. Ensuring smooth contract processes and identifying upselling opportunities in hybrid environment.
Responsibilities
- Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
- Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
- Address and resolve customer concerns related to renewals, focusing on customer retention.
- Collaborate with account teams to prepare customer-specific renewal or termination documentation.
- Validate and update customer contact information and secure necessary signatures.
- Maintain detailed records of all renewal activities and relevant documentation.
- Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.
Requirements
- Experience in account management, customer success, or a similar field.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with CRM systems like Salesforce.
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
- Maxicare coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Team Manager overseeing Disability Management Services claims management at Canada Life. Leading team in effective claim management and staff development to meet performance goals.
Quality Manager overseeing provider performance and language quality to ensure adherence to client standards at Welocalize. Engaging with clients to meet quality expectations across projects while managing supplier relationships.
Quality Manager at Welocalize managing supplier performance and language quality for translation projects. Collaborating with teams to align client expectations and drive improvements in service delivery.
Lead process optimization and digital transformation initiatives at Reynolds American's manufacturing environment. Focus on efficiency, waste reduction, and quality improvement in Winston - Salem.
Delicatessen Manager overseeing day - to - day operations of deli department at Coles Supermarkets. Leading, coaching and developing team to enhance customer shopping experience.
Assistant Store Manager at Liquorland enhancing customer experience and managing inventory. Collaborating with the Store Manager to lead a team in a fast - paced retail environment.
Online Trading Manager overseeing daily operations of the online department at Coles in Howrah. Contributing to the customer experience and leading retail team members effectively.
Responsable du pôle Business solutions pour DELABIE, leader européen de robinetterie et équipements sanitaires. Pilotage des systèmes d'information et des projets au sein de la DSI.
Assistant Manager PD - Electrical responsible for supplier purchasing activities at Hyundai Motor Manufacturing Alabama. Leading supply chain operations focusing on quality, cost, and delivery management.