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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Plan and conduct user research to uncover behaviors, motivations, and challenges
- Synthesize findings into clear insights and requirements that guide design and development
- Translate research into clear, actionable direction for product designers and engineers
- Communicate user pain points and the value of solutions to inspire action
- Collaborate closely with product designers and engineers throughout the product lifecycle
- Champion a user-first mindset, ensuring every project starts with customer needs
- Connect research with execution to ensure solutions are intuitive and rooted in user value
Requirements
- 3+ years of UX research experience, ideally in SaaS or growth-focused products
- Strong skills in qualitative and quantitative research methods
- Highly organized, with ability to structure complex insights into clear requirements
- Strong communicator, able to bridge user understanding with product decision-making
- Collaborative mindset, comfortable working across design, product, and engineering teams
- Authorization to work in Ireland (application form asks applicants)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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