CO
Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.
- We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges.
Requirements
- You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
- You’re experienced in a range of user research methodologies and broader research approaches.
- You know how to map and engage with different stakeholder groups.
- You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy.
- You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants.
- You’ve worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences.
- You’ve managed remote and in-person usability testing throughout the agile development lifecycle.
- You’re able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
- You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
- You’re able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.
- User-centred design and agile working
- You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs.
- You’re experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs.
- You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
- You’ve a detailed understanding and experience of working to the Government Service Standard. (desirable)
- Communications and productivity
- You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
- You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints.
- You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
- You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.
Benefits
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Flexible Working
- Annual Away Days/Company Socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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