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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Plan and execute qualitative and quantitative research studies
- Manage participant recruitment and maintain research panels
- Utilize tools like Glassbox, Hotjar, or similar for behavioral analysis
- Conduct interviews, usability tests, and workshops with confidence
- Translate research findings into actionable insights for design and business teams
- Communicate research impact effectively to executives and cross-functional teams
Requirements
- Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related field
- 4+ years of experience in UX research
- Proficiency with research tools (Glassbox, Hotjar, UserTesting, etc.)
- Strong facilitation and communication skills
- Ability to synthesize complex data into clear, compelling narratives
- Experience influencing design and product strategy through research
- Excellent communication and collaboration skills
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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