Senior UX Researcher conducting impactful research to inform design decisions at Johnson Controls. Collaborating with cross-functional teams to enhance user experience and ensure business goals are met.
Responsibilities
Plan and execute qualitative and quantitative research studies
Manage participant recruitment and maintain research panels
Utilize tools like Glassbox, Hotjar, or similar for behavioral analysis
Conduct interviews, usability tests, and workshops with confidence
Translate research findings into actionable insights for design and business teams
Communicate research impact effectively to executives and cross-functional teams
Requirements
Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related field
4+ years of experience in UX research
Proficiency with research tools (Glassbox, Hotjar, UserTesting, etc.)
Strong facilitation and communication skills
Ability to synthesize complex data into clear, compelling narratives
Experience influencing design and product strategy through research
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