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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward
- Leading UX research studies end-to-end, including: Consulting on research methodology or project scope, as appropriate
- Developing moderator guides
- Consulting with clients on the development of prototypes for testing
- Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field
- Analyzing the research findings, delivering insights that address the stated research questions
- Crafting recommendations in alignment with research findings for potential next steps in product development
- Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations
- Collaborating with clients to ensure the report meets their business needs
- Presenting to client teams
- Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients
- Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results
- Keeping projects on schedule and within scope and budget
- Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.
Requirements
- 4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field.
- Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions
- Designing and writing discussion guides, screeners, test protocols, and final reports
- Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.)
- Conducting presentations with senior-level business managers and executives
- Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems
- Excellent communication skills and the ability to facilitate discussions
- Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
- Presentation skills, including building slide decks and presenting results and recommendations to clients
- Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods.
Benefits
- Overtime may be required to meet project deadlines
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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