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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Lead end-to-end research programs across discovery, validation, and measurement for emerging experiences including XR, spatial, and multi-device ecosystems
- Partner with design and product leadership to define learning agendas and research roadmaps aligned to business strategy
- Use generative methods to uncover unmet needs, behaviors, and motivations, turning them into actionable frameworks and opportunity spaces
- Conduct evaluative research to assess usability, comfort, and engagement in immersive and spatial environments
- Translate research findings into clear, compelling narratives that influence executive decisions and cross-functional roadmaps
- Collaborate with engineers and designers to identify feasibility constraints and inform iterative product experimentation
- Partner with data science to triangulate qualitative insights with behavioral analytics
- Mentor designers and junior researchers in research planning, synthesis, and storytelling
- Champion inclusivity and accessibility in emerging modalities, ensuring new technologies feel human and inviting for everyone.
Requirements
- 10+ years of experience in UX Research, Human Factors, or related field, with a strong portfolio of studies that shaped product strategy and design
- Bachelor’s degree and/or equivalent work experience
- Expertise across a range of qualitative and quantitative methods, and the ability to choose the right one for the question
- Proven experience leading research in emerging technology domains (XR/VR/AR, spatial computing, multi-screen environments)
- A track record of influencing product strategy and direction through evidence-based insight
- Strong storytelling and synthesis skills with the ability to make complex findings clear, credible, and actionable for any audience
- Comfort navigating ambiguity and designing studies for uncharted product spaces
- Deep empathy for users and an instinct for translating emotion and behavior into product opportunity
- Experience mentoring and elevating the practice of UX Research within cross-functional teams.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package
- Full range of medical, financial, and/or other benefits, dependent on the level and position offered
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