CO
Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Experience working to the Government Service Standard and within the GDS lifecycle.
- Using a range of UCD (user research and service design) methods in complex problem spaces.
- Scoping and planning effective UCD activities at pace.
- Analysing research and presenting insights to inform product or project decisions.
- Conducting research with people with varying needs to design inclusive services.
- Influencing teams to adopt UCD methods and applying insights in decision making.
- Planning and conducting iterative user research and workshops with agile teams.
- Contributing to UCD best practices within the organisation.
- Joining up user insights for a holistic understanding of user journeys.
Requirements
- Experience working to the Government Service Standard and within the GDS lifecycle.
- Using a range of UCD (user research and service design) methods in complex problem spaces, including user interviews, surveys, usability testing, concept testing, journey mapping and service blueprinting.
- Scoping and planning effective UCD activities at pace, balancing time restrictions and other constraints.
- Analysing research, synthesising and presenting insights that inform product or project decisions.
- Conducting research with people with additional or different needs, and using these insights to design inclusive and accessible services.
- Influencing multidisciplinary teams to adopt UCD methods and stakeholders to use UCD insights in their decision making.
- Planning and conducting iterative user research and team workshops with multidisciplinary agile teams.
- Contributing to the development and innovation of UCD best practice in an organisation.
- Joining up user insights to give teams a holistic understanding of users and their journeys.
Benefits
- 25 days holiday allowance + bank holidays
- Flexible bank holidays
- Annual budget for training and upskilling
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- Private medical insurance
- 6% employer pension contribution, when you contribute 2%
- PLUS many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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