Hybrid Senior User Researcher, Service Designer – Public Sector

at AND Digital

• Job title: Senior User Researcher, Service Designer – Public Sector
• Job type: Contract
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Birmingham, United Kingdom

About the role

• Senior User Researcher & Service Designer at AND Digital, enhancing public sector services through user-centered design. Join a tech company committed to bridging the digital skills gap.

Responsibilities

• Experience working to the Government Service Standard and within the GDS lifecycle.
• Using a range of UCD (user research and service design) methods in complex problem spaces.
• Scoping and planning effective UCD activities at pace.
• Analysing research and presenting insights to inform product or project decisions.
• Conducting research with people with varying needs to design inclusive services.
• Influencing teams to adopt UCD methods and applying insights in decision making.
• Planning and conducting iterative user research and workshops with agile teams.
• Contributing to UCD best practices within the organisation.
• Joining up user insights for a holistic understanding of user journeys.

Requirements

• Experience working to the Government Service Standard and within the GDS lifecycle.
• Using a range of UCD (user research and service design) methods in complex problem spaces, including user interviews, surveys, usability testing, concept testing, journey mapping and service blueprinting.
• Scoping and planning effective UCD activities at pace, balancing time restrictions and other constraints.
• Analysing research, synthesising and presenting insights that inform product or project decisions.
• Conducting research with people with additional or different needs, and using these insights to design inclusive and accessible services.
• Influencing multidisciplinary teams to adopt UCD methods and stakeholders to use UCD insights in their decision making.
• Planning and conducting iterative user research and team workshops with multidisciplinary agile teams.
• Contributing to the development and innovation of UCD best practice in an organisation.
• Joining up user insights to give teams a holistic understanding of users and their journeys.

Benefits

• 25 days holiday allowance + bank holidays
• Flexible bank holidays
• Annual budget for training and upskilling
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• Private medical insurance
• 6% employer pension contribution, when you contribute 2%
• PLUS many more