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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Partner with a mentor to scope, conduct, and deliver a fully formed research project over the course of your internship.
- Contribute to an end-to-end research project that directly supports your team’s high-level goals.
- Help design, plan, and run user research studies (e.g., interviews, usability testing, surveys) to uncover insights about user needs and behaviors.
- Synthesize findings into clear, actionable insights that inform product and design decisions.
- Collaborate closely with product managers, designers, engineers, and fellow researchers to deliver impactful solutions grounded in user evidence.
- Learn and apply a variety of research methods across qualitative and quantitative approaches, depending on project needs.
- Gain experience working in cutting-edge AI product spaces, helping the team understand how people interact with AI-powered features.
- Build your research skills in a supportive environment, while contributing to products used by tens of millions of people every day.
Requirements
- Can collaborate in person in our San Francisco hub at least two days per week.
- Is available for the entire duration of a twelve-week program.
- Is currently enrolled in a full-time, degree-seeking program and in the process of obtaining a Master’s or Ph.D. degree in Human–Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, Human Factors, Information Science, or a related field
- Has a resume and, if available, examples of research projects or case studies from coursework, passion projects, or previous internships.
- Has familiarity with user research methods (e.g., interviews, usability testing, surveys) through academic or practical experience.
- Is comfortable using collaboration and documentation tools (e.g., Figma/FigJam, Miro, Google Docs) and is open to learning research-specific tools (e.g., Qualtrics, UserTesting, dscout).
- Demonstrates strong problem-solving and communication skills, especially when articulating research findings and collaborating cross-functionally.
- Is curious, adaptable, and eager to learn from mentorship and hands-on experience in a fast-moving environment.
- Is excited to contribute to research that directly informs product decisions and impacts millions of users.
Benefits
- Equal opportunity employer
- Encouragement to apply from underrepresented identities in tech
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