Hybrid User Research Manager

at Wolters Kluwer

• Job title: User Research Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Coppell, United States

About the role

• Manager of CX/UX Research overseeing a team at Wolters Kluwer. Responsible for user research and collaboration across product management and UX design.

Responsibilities

• Manage and mentor a team of user researchers, providing guidance, coaching, and professional development opportunities.
• Foster a collaborative team culture that promotes knowledge sharing, innovation, and continuous improvement across different time zones and regions.
• Set clear goals and expectations for team members, aligning their work with the company’s strategic priorities.
• Oversee the recruitment and onboarding of new research talent, ensuring diversity and a range of expertise in the team.
• Collaborating with Leaders in Product Management, UX Design, and Engineering, define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
• Partner with Divisional Leaders to drive research and product strategy from a user-driven perspective.
• Ensure that research resources are assigned to the highest priority projects.
• Stay at the forefront of AI technology research methodologies, integrating new tools and approaches into the research process.
• Lead efforts to analyze quantitative and qualitative data, translating complex data sets into clear, actionable insights that inform product strategy.
• Disseminate research findings and trends to relevant stakeholders, including product managers, designers, engineers, and leadership, ensuring insights are translated into user-centered product decisions.
• Collaborate with cross-functional teams to align research priorities with product roadmaps, ensuring a consistent user experience across markets.
• Advocate for the value of user research across the organization, helping stakeholders understand the role of user research in creating successful AI-enabled products.
• Staying up to date with the latest trends, technologies, and best practices in user experience research.
• Provide thought leadership and guidance on emerging UX trends and innovations.
• Keep up to date with the latest UX practices, innovations and tools.
• Actively explore AI trends regarding both software products and research processes.
• Share experiences and learning with others on the team.

Requirements

• At least 10 years of relevant research experience
• At least 3 years people management experience
• Significant experience working with senior clients, stakeholders, and developers
• Experience in affecting large culture change that drives business performance
• Exceptional communication and presentation skills
• Experience working in a Lean/Agile development environment
• Excellent time and project management skills
• Some experience in the Tax & Accounting industry a plus

Benefits

• A comprehensive benefits package that begins your first day of employment.
• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave