Hybrid User Researcher – Contract

at Opencast | B Corp™

• Job title: User Researcher – Contract
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Newcastle, United Kingdom

About the role

• User Researcher at Opencast utilizing research to improve government and healthcare services. Collaborating with teams to uncover user needs and drive design decisions.

Responsibilities

• Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers
• Offer oversight of research conducted by other people, either formally or informally, to improve research practices
• Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this
• Produce the required documentation and materials for research activity, including discussion guides and consent forms
• Recruit participants in line with GDPR and MRS guidelines
• Use your excellent communication skills to clearly explain your approach to your team and stakeholders

Requirements

• Use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics
• Have a strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)
• Can identify key themes, user needs, business needs, and personas through analysis
• Can explain findings to a range of audiences and translate these into areas of the service that need design focus
• Can produce user research deliverables like personas and journey maps
• Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
• Can build strong relationships with clients and persuade stakeholders of the importance of research to a project
• Thrive in a multidisciplinary team and encourage teammates to shadow and take part in research
• Understand agile processes
• Enjoy working with clients as they evolve and adapt
• Are naturally curious and able to champion your own learning and development
• Are an advocate for user-centred design
• Are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design
• Are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it
• Are keen to share your knowledge and experience