UX Researcher executing qualitative and quantitative research to support existing product teams at Trainline. Collaborating with cross - functional teams to improve customer experiences.
About the role
- Senior Design Researcher focusing on creating user-centered service experiences for healthcare partners at Philips. Leading user research and usability testing to drive service innovation.
Responsibilities
- Initiate and carry out comprehensive analysis and research activities, framing opportunities across user journeys, personas, and service systems and contributing valuable input that drives the development of innovative and user centered service experiences.
- Review and improve (digital) design solutions with a holistic approach for service ecosystems and its interdependencies, considering the customers and employees using them.
- Apply creative expertise at a program level, demonstrating a high level of content specialization within the domain of health services, and embedded standards, knowledge creation, and practices that can scale across service experiences and delivery contexts.
- Promote effective collaboration and understanding of our users by fostering co-creation approaches between design, business stakeholders, and service teams, ensuring the exchange of ideas and perspectives to drive innovative, implementable service solutions.
- Work within complex project constraints, including budget and time limitations, ensuring high quality standards for user research and usability testing are maintained, while balancing short-term and long-term objectives.
Requirements
- A proven track record of both up-front user research and usability design during solution development, with clear impact and value on the programs you were involved in.
- Ability to understand complex service ecosystems with various touchpoints, platforms and applications.
- Experience driving user understanding and alignment of a ‘Customer first’ mindset and methodology, across a complex landscape of stakeholders and solutions.
- Skilled at researching and defining user requirements and insights at the ‘fuzzy’ front-end of a program and continue to support the creation of concepts from discovery through usability testing of design or development prototypes.
- Committed to elevating design quality through constructive feedback and design methodologies.
Benefits
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
Job title
Job type
Experience level
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Not specified
Degree requirement
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