Hybrid User Researcher – Product

at Civica US

• Job title: User Researcher – Product
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Melbourne, Australia

About the role

• User Researcher at Civica enhancing user needs in public software products. Collaborating with multidisciplinary teams to deliver user-centered research and design.

Responsibilities

• **What you will do to be successful in this role as User Researcher**
• **Key responsibilities**
• Plan, coordinate and deliver user research activities for Australian software products
• Support product teams by facilitating user groups and conducting user interviews
• Create research materials across all stages of the product lifecycle — discovery, alpha, beta and live — including wireframes, user personas and prototypes
• Analyse user behaviour and insights using tools such as Pendo
• Present research findings and recommendations to product teams, engineering teams and other stakeholders
• Share outcomes and actively promote the work of the UX and User Research teams across the organisation

Requirements

• Ability to plan and deliver user research activities, including creating research plans, discussion guides and scripts
• Demonstrated experience across a range of primary and secondary, qualitative and quantitative research methods
• Experience designing wireframes and prototypes to support usability testing, both remotely and face-to-face
• Ability to produce clear, actionable research outputs such as user needs, personas, user journeys and recommendations for product teams
• Experience delivering user research within an Agile environment
• Comfortable working with minimal direction, either as a sole UX practitioner or as part of a multidisciplinary project team
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, uncertainty and conflict to drive positive change
• Proven ability to collaborate and build strong relationships, acting as a trusted thought partner or coach to Product and Engineering teams
• Strong understanding of design thinking principles and inclusive design practices
• Excellent influencing, negotiation and communication skills (written, verbal and presentation), with confidence engaging stakeholders at all levels
• A genuine passion for user research, with curiosity and a commitment to continuous learning
• A strong sense of empathy for users and advocacy for their needs
• We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

• **Why you'll love working with us.**
• We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
• **We're all different - **and we love this about us.
• **We provide an inclusive, safe, and welcoming environment to all Civicans **- there are heaps of opportunities to enable you to grow and be your best.
• **Giving culture - **we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
• **Flexible Work -** we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.