User Researcher improving customer experience through research at PropertyGuru, Southeast Asia's leading PropTech company. Conducting qualitative and quantitative studies to enhance user satisfaction and product effectiveness.
About the role
- UX Researcher executing qualitative and quantitative research to support existing product teams at Trainline. Collaborating with cross-functional teams to improve customer experiences.
Responsibilities
- Execute qualitative research such as usability testing, user interviews, and concept testing to support product discovery and delivery.
- Support quantitative research activities (e.g. surveys) where appropriate, working within existing approaches and guidance.
- Work closely with product managers and designers to plan and deliver research aligned to agreed priorities.
- Synthesise findings into clear, actionable insights and share them with teams through presentations, reports and workshops.
- Contribute to ongoing discovery and evaluation work across one or more product teams.
- Work within established research frameworks, tools and standards, with support from senior researchers.
- Support and guide designers in doing some of their own small-scale research e.g. simple usability testing and short surveys
Requirements
- Proven applied UX or product research experience, ideally within digital products or services.
- Experience running hands-on qualitative research, with some exposure to quantitative methods or a strong interest in developing this further.
- Confidence delivering research to defined briefs and timelines.
- The ability to interpret behavioural and attitudinal data and communicate insights clearly to non-researchers.
- Experience collaborating with designers, product managers or engineers in a product development environment.
- A practical, delivery-focused mindset and strong organisational skills.
- Experience in travel, ecommerce, or other complex, data-rich products is a bonus, but not essential.
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to further reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Career growth with clear career paths
- Transparent pay bands
- Personal learning budgets
- Regular learning days
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