UX Researcher executing qualitative and quantitative research to support existing product teams at Trainline. Collaborating with cross - functional teams to improve customer experiences.
About the role
- UX Researcher for Tabby's hybrid team covering maternity leave. Focus on complex user journeys and omnichannel products.
Responsibilities
- Advocate for end user’s needs e.g. customers, merchants, staff, etc.
- Advocate for Design Thinking Approach within Tabby and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritization, and co-design research.
- Run both agile and longitudinal research studies for concept and price testing.
- Identify proactively research opportunities that meet customer needs and business objectives.
Requirements
- Experience in advocating for user’s needs and goals at all stages of product development, with the love to share user research findings, insights and reports to relevant stakeholders.
- Experience in mixed methodology (quant and qual), and longitudinal research for product concept and price testing, etc., in lab settings and/or user's natural environment.
- Ownership and problem solving, i.e. love to find solutions for problems they come across.
- Curiosity for understanding human behavior, ways of thinking, motivations and needs.
- Growth mindset: learning and applying creative research methods that study user engagement and motivation over a period of time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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