UX Researcher for Tabby's hybrid team covering maternity leave. Focus on complex user journeys and omnichannel products.
Responsibilities
Advocate for end user’s needs e.g. customers, merchants, staff, etc.
Advocate for Design Thinking Approach within Tabby and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritization, and co-design research.
Run both agile and longitudinal research studies for concept and price testing.
Identify proactively research opportunities that meet customer needs and business objectives.
Requirements
Experience in advocating for user’s needs and goals at all stages of product development, with the love to share user research findings, insights and reports to relevant stakeholders.
Experience in mixed methodology (quant and qual), and longitudinal research for product concept and price testing, etc., in lab settings and/or user's natural environment.
Ownership and problem solving, i.e. love to find solutions for problems they come across.
Curiosity for understanding human behavior, ways of thinking, motivations and needs.
Growth mindset: learning and applying creative research methods that study user engagement and motivation over a period of time.
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