Learning & Development Manager developing and implementing training programs for insurance operations teams. Collaborating with stakeholders to enhance performance and operational excellence.
About the role
- Training Coordinator supporting Learning & Development at award-winning property company. Coordinating training activities and enhancing employee experience through effective L&D administration.
Responsibilities
- Coordinate and schedule internal and external training sessions across the business
- Manage training logistics, including trainer availability, venues, equipment, and resources
- Administer the Learning Management System (Kallidus): upload courses, enrol users, monitor compliance, and produce reports
- Act as the first point of contact for training-related queries from employees and managers
- Maintain accurate training records, data, and reports, ensuring compliance with regulatory and business requirements
- Support the Training Operations Manager and Trainers with Learning Needs Analysis (LNA) and training delivery
- Monitor and report on training attendance, completion rates, feedback, and evaluations
- Support the onboarding process for new starters, including LMS enrolment and training coordination
- Act as a first point of contact for apprenticeship-related queries, supporting employees and managers with guidance
- Assist in tracking and reporting on apprenticeship levy spend to ensure effective use of funds
- Contribute to the continuous improvement of L&D processes, systems, and learner experience
Requirements
- Proven experience in a training coordination or L&D administrative role
- Experience using Learning Management Systems (LMS); knowledge of Kallidus is highly desirable
- Understanding of apprenticeships and the apprenticeship levy is desirable
- Strong organisational and administrative skills, with excellent attention to detail
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment
- Excellent written and verbal communication skills
- Proactive, adaptable, and solutions focused
- A collaborative team player with a professional and approachable manner
Benefits
- Competitive Salary Package
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
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