Hybrid Technical Support Engineer

Posted 2 weeks ago

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About the role

  • Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
  • Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
  • Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
  • Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
  • Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
  • Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap

Requirements

  • 3+ years of work experience in developer-focused support or engineering roles
  • You enjoy engineering solutions to resolve root causes of recurring problems
  • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
  • Familiarity programming in one of TypeScript, Python, or Ruby
  • Strong written and verbal communication skills
  • A mindset of customer empathy and ability to solve challenging problems.

Benefits

  • Competitive compensation package, including equity.
  • Inclusive Healthcare Package.
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
  • Flexible Time Off.
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Job title

Technical Support Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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