Join Saab as a Product Support Engineer focusing on Integrated Logistics Support. Collaborate across teams to ensure product meets operational and reliability standards.
About the role
- Technical Support Engineer assisting third-party providers with integration on Vercel Marketplace. Collaborating with developers and improving user experiences in a hybrid work environment.
Responsibilities
- Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
- Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
- Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
- Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
- Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
- Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap
Requirements
- 3+ years of work experience in developer-focused support or engineering roles
- You enjoy engineering solutions to resolve root causes of recurring problems
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
- Familiarity programming in one of TypeScript, Python, or Ruby
- Strong written and verbal communication skills
- A mindset of customer empathy and ability to solve challenging problems.
Benefits
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer supporting enterprise customers with cloud platform. Answering technical questions, troubleshooting issues, and ensuring customer success.
Technical Support Specialist providing post - sales technical support in compressor products. Collaborating with teams to resolve complex issues and enhance customer satisfaction through in - depth training.
Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
Technical Support Engineer addressing customer issues and platform improvements at Lilt. Collaborating with teams using AI to transform communication access for all.
Technical Support Technician providing IT support and maintenance services at SONDA. Focusing on user hardware and software assistance while maintaining IT infrastructure.
Technical Support Technician responsible for monitoring SLAs and handling maintenance on desktops, OS installations, and printer repairs. Work in a collaborative environment at SONDA in Jundiaí.
Técnico de Suporte Gestão de Ativos gerenciando relatórios e documentação de ativos na SONDA. Trabalhando em alinhamento com as melhores práticas de gestão de configuração e ativos.
Support Engineer providing integration support for Scality's on - premise file and object storage platform. Collaborating with engineering teams to resolve issues and improve product functionality.
Data Management Analyst managing customer information analysis for Aramark. Ensuring accuracy and integrity of data while identifying sales opportunities for the company.