Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap
Requirements
3+ years of work experience in developer-focused support or engineering roles
You enjoy engineering solutions to resolve root causes of recurring problems
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
Familiarity programming in one of TypeScript, Python, or Ruby
Strong written and verbal communication skills
A mindset of customer empathy and ability to solve challenging problems.
Benefits
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.
Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.
Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.