User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
About the role
- Technical Support Engineer providing advanced technical support for SMA large scale products. Aiding in commissioning and troubleshooting for customers and partners within the solar industry.
Responsibilities
- Responsible for providing Third-level advanced technical support to customers, SMAs service department, service providers, and partners of SMA.
- Duties include preparation of system commissioning up to site acceptance testing, maintaining expert knowledge of SMA Medium Voltage Products, troubleshooting power plant level and communication problems.
- Serves as a mentor promoting analytical problem solving with customers and key contacts in executing SMA Service activities.
Requirements
- Education: Bachelor’s degree in electrical engineering is required.
- At least 3-5 years of experience in a technical support role or equivalent are required.
- At least 3 years of experience in power plant system commissioning is required.
- Experience in the field of solar electric (PV) installation, system design and/or inspection is preferred.
Benefits
- Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
- 401(k) plan with company match
- Opportunities for professional development and training
- Inclusive, collaborative, and innovative work environment
- Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
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