IT Support Engineer at Allwyn Lottery Solutions supporting users with systems and cloud platforms. Onboarding new starters and resolving IT support requests as part of a dynamic IT Services Team.
About the role
- Technical Support Engineer for Networking Solutions at Teltonika de Chile. Providing technical support and training on networking devices to employees and clients in a hybrid work environment.
Responsibilities
- Consult employees and customers on devices/solutions related technical issues
- Solve technical issues and look for a way to reduce them
- Prepare technical documentation and technical tasks
- Prepare and provide training for employees and clients about our company’s products and solutions
- Propose different ways on how to incorporate our devices for various use cases
- Guide colleagues and customers by preparing wiki documentation or training.
- Test and perform quality assurance of the solution in the Americasregion
Requirements
- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
- Knowledge of 2G, 3G, 4G networks, ability to explain network authentication methods, data session establishment;
- Good English (minimum B2), other foreign language skills will be considered as an advantage;
- Working knowledge of software and operating system principles;
- Knowledge of computer network architecture and technologies;
- Knowledge of server operating principles and technologies, programming languages;
- Basics of telecommunication systems and technologies;
- Ability to prepare technical documentation;
- Ability and experience configuring VLANs, QoS;
- Ability and experience configuring various industrial IoT protocols: Modbus, MQTT, TR-069, JSON-RPC;
- Experience working with embedded, Linux-based operating system;
- Good knowledge and ability to work with SDK;
- Good problem solving (troubleshooting) skills;
- Knowledge and ability to use „AT“ commands;
- Ability to write simple bash/ash scripts;
- Knowledge of Firewall principles, ability, and experience configuring Firewall with IPTABLES.
Benefits
- Payroll: a competitive salary matching your skillset and experience in the market
- Workweek: Monday to Friday, 9 AM to 6 PM, weekends free
- Office: Las Condes, Santiago-Chile
- Worktype: hybrid, 2 days Work from Home after 3 months of probation period
- Day off on your Birthday
- Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics; providing constant necessary materials, assigning progress-check up tests and giving you a continous feedback to unlock more of your potential;
- Career: opportunities to increase your seniority level in the role, or even become a Team Lead in the long-term; Caring and supportive team: we constantly seek for our Employees to have better leadership while regularly sending our Managers to external coaching sessions; conducting Annual Employee Engagement surveys; other Management/HRD initiatives to help scale business and personal goals better.
Job title
Job type
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Not specified
Degree requirement
Tech skills
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