Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
About the role
- Systems Support Technician providing user support for technology at ABRAMS. Involves troubleshooting technical issues and configuring hardware/software on a daily basis.
Responsibilities
- Respond to user requests for technical assistance in person, via phone, or electronically.
- Diagnose and resolve hardware and software issues related to desktop and office technology.
- Configure and procure desktop hardware and software for staff use.
- Provide support for A/V systems in conference rooms.
- Maintain and support office printers and other tech-related hardware.
- Research and troubleshoot technical questions using available resources.
- Log all help desk interactions and provide detailed reports on support requests.
- Inform management of recurring technical issues and provide recommendations for improvement.
- Stay current with system updates, changes, and advancements.
- Assist with additional technology-related tasks as assigned by the supervisor.
Requirements
- Bachelor's degree preferred.
- Experience with troubleshooting and providing help desk support in a corporate environment.
- Strong knowledge of industry-standard office productivity software and platforms.
- Proficiency with Microsoft Office 365, JAMF, Mac and Windows OS, and video conferencing systems.
- Ability to prioritize and manage multiple technical issues simultaneously.
- Strong communication skills, both oral and written.
- A customer-service focused mindset, with proven experience resolving user problems.
- Flexible and adaptable to changing systems and technological needs.
Benefits
- Generous paid holidays and Summer Fridays.
- Company-paid time off during the last two weeks of the year.
- Comprehensive health benefits, including short-term and long-term disability.
- Retirement savings (401k) and life insurance.
- Paid time off and professional development opportunities.
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