IT Support Engineer providing support and infrastructure development for Apple - based IT environments. Working with clients in various sectors, including medical practices, agencies, and more.
About the role
- Technical Support Technician at SONDA providing operational support for infrastructure and applications. Engaging in continuous improvement initiatives and ensuring operational quality.
Responsibilities
- Atender, registrar e solucionar demandas operacionais relacionadas à infraestrutura e aplicações.
- Monitorar e garantir a execução das rotinas operacionais com qualidade e agilidade.
- Identificar, categorizar e escalonar incidentes ou problemas para os níveis superiores, quando necessário.
- Atuar no suporte técnico seguindo os procedimentos operacionais padrão (SOP).
- Garantir a documentação das atividades realizadas nas ferramentas de gerenciamento de chamados.
- Seguir normas de segurança e boas práticas operacionais.
- Apoiar iniciativas de melhoria contínua, colaborando para a otimização de fluxos e processos
Requirements
- Ensino médio completo
- Boa comunicação verbal e escrita
- Capacidade analítica e atenção a detalhes
- Organização e comprometimento com prazos e metas
Benefits
- Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional.
- Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses.
- Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe.
- SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional.
- Trabalho Híbrido: jornadas presenciais e de teletrabalho.
- SONDA Wellness: programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, mental e social.
- Diversidade e Inclusão: um ambiente inclusivo, garantindo que os talentos possam trabalhar em um ambiente positivo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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